FAQ
How StartupAPI works
Direct answers about the service, its models, and how customer funds are handled.
How does pricing work?
StartupAPI uses prepaid credits. A request places a temporary reservation against the available balance, then settles against the customer-visible token usage. Any unused reservation is released automatically.
Are the models real?
Each request uses the Claude model identifier shown in StartupAPI's customer catalog. StartupAPI routes by that identifier and does not silently substitute a different provider family.
Stability
Provider availability can vary. StartupAPI returns a customer-safe error when a model cannot be reached and keeps provider details private. Failed requests before output release their reservation; partial output is settled only for usage already delivered.
Refunds
Unused request reservations are released automatically after settlement. A failure before model output is not charged as completed usage. For payment disputes or account-credit questions, contact StartupAPI support for review.