Cancellation and Refund Policy

Refunds may be considered for

• Duplicate payment — you were charged more than once for the same order.
• Payment succeeded but credits were not delivered — money was captured but the prepaid service credits were not added to your account.
• Confirmed incorrect billing — a verified billing or pricing error on our side.
• Verified unauthorised payment — a payment you did not authorise, once verified.
• Service we cannot provide — a service StartupAPI is unable to deliver.

Normally non-refundable

• Credits already consumed through usage.
• Usage or loss caused by misuse or leaked/compromised customer API keys.
• Change of mind after digital credits have been delivered, subject to applicable law.
• Balances on accounts suspended or terminated for abuse or policy violations.

How to request a refund

• Email support@startupapi.io, preferably within 7 days of the payment.
• Include the required details: registered email, payment/order reference, amount, and date, plus a short description of the issue.

How refunds are processed

• Approved refunds are returned to the original payment method.
• Processing time is controlled partly by Razorpay and your bank, and may take several business days after approval.
• StartupAPI does not use recurring or subscription billing unless it is explicitly introduced and disclosed. Credits are one-time prepaid purchases.

Questions

See also our Digital Delivery Policy for cases where money was debited but credits are missing.